Refund policy
Return & Refund Policy
We got it 4 U! sells products directly through this online store and is responsible for customer service for every order placed through our checkout. Some products are made to order and fulfilled by our production partners.
Damaged, Defective, Misprinted, or Incorrect Items
Please contact us within 30 days of delivery at mcruzpr2727@gmail.com. Include your order number, a description of the problem, and clear photos. If the claim is approved, we will provide a replacement or refund at no additional cost.
Lost Packages
If your package has not arrived, please contact us within 30 days of the estimated delivery date. We will investigate the tracking information and provide a replacement or refund when the package is confirmed lost.
Made-to-Order Products
Because made-to-order apparel is produced specifically after an order is placed, we do not accept returns or exchanges for a change of mind, an incorrectly selected size or color, or other customer selection errors. Please review the size guide carefully before ordering.
Other Physical Products
For physical products that are not marked made-to-order or final sale, contact us within 14 days of delivery to request a return. Products must be unused, unworn, in their original condition and packaging, and include proof of purchase. Returns sent without prior authorization will not be accepted. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Digital Products
Digital downloads are final sale after delivery or access. If you cannot access your file or were charged twice, please contact us so we can correct the problem.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but orders cannot be changed or canceled after fulfillment has begun.
Refunds
We will notify you when your claim or return has been reviewed. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider. Original shipping charges are nonrefundable unless the refund is caused by our error.
Return Instructions
Do not mail a return before contacting us. We will provide the correct return instructions and authorized return address when applicable.
This policy does not limit any rights provided by applicable consumer law.